Privacy Policy

We may collect the following types of information:

• Contact and reservation information: your name, email address, phone number, mailing address, and other information you provide when you contact us, make a reservation, or make an inquiry.
• Device and usage information: your IP address, browser type, operating system, and the pages you visit, which our hosting provider records when you use our website, and which our analytics and advertising tools collect on our website and online store as described in Cookies and tracking technologies.
• Communications: messages you send us, including feedback and customer support inquiries.
• Realbotix App, Ask Aria, and Vinci Vision System information: described in the Realbotix App and Ask Aria and the Vinci Vision System sections below.

We do not collect or process payment information through our website. Reservation deposits are processed by our online store provider (Shopify), invoices for later payments are sent and paid through QuickBooks (Intuit), and AI subscriptions are processed by our payment provider, each under its own privacy policy.

Except as described in the Vinci Vision System section, we do not attempt to collect sensitive categories of personal information, and we ask that you do not send them to us.

The Realbotix App, currently in invite-only beta, is used to connect to, power on, and manage Echo. When you use the app, we may collect:

• Account and profile information: your name, email address, the details you use to sign in to the app, and any profile information you choose to add.
• Settings and customizations: the robots paired with your account, your basic app settings, your language preferences, and the personality settings you configure for your personas.
• Voice and conversation content: what you say to Echo or your AI avatar, processed so that it can respond.

To respond, Echo and the Realbotix App process your conversations live, in real time, using third-party AI providers: OpenAI generates the responses, under a zero data retention arrangement, and Microsoft Azure generates the voices. We store your account, profile, and settings information in our database. Your conversation history and saved memories are stored locally on your Echo and/or the device paired with it. Realbotix does not receive, store, or review these records. You can delete them using the controls on Echo or in the Realbotix App; if copies exist on more than one device, you need to delete them on each one.

Realbotix receives usage logs, such as how long you talk with Echo, which do not contain your conversation content. We do not use your conversation content or saved memories for our own advertising, analytics, or AI model training.

OpenAI is our default AI provider. If you ask us to use another AI provider, such as Anthropic (Claude) or Google (Gemini), or connect your own AI models, your conversations are processed by that provider under its own terms and privacy policy.

The app may ask for access to your device’s Bluetooth, Wi-Fi, and microphone. You can change these permissions in your device settings, but declining them may limit what the app and Echo can do.

If you subscribe to an AI plan, we keep a record of your plan, your billing history, and how many hours you have used, measured as conversation time with Echo. Payments are processed by our payment provider, which handles your card details under its own privacy policy.

Ask Aria is our web app, where anyone can talk with Aria’s digital twin for a limited time each day. To use it, you sign in with your email address, which we use to run your account and track your daily usage. Your conversations with Aria are processed live by OpenAI, which generates Aria’s responses under the same zero data retention arrangement, and ElevenLabs, which turns your speech into text and generates Aria’s voice. We have asked ElevenLabs not to retain this data, and it handles it under its own privacy policy. We do not record or store these conversations.

The Vinci Vision System is an optional upgrade for Echo that uses cameras to recognize who Echo is interacting with, read what they are doing, and sense how they feel, and to surface that information in the Realbotix App. Face recognition and emotion sensing can involve biometric and other sensitive information.

Vinci data, including the faces Echo has learned to recognize, is processed and stored locally, on Echo itself and in the Realbotix App on your phone. It is not sent to or stored in the cloud. This applies to both tabletop and full-body Echo.

Vinci keeps this data until you delete it. You can delete faces Echo has learned in the Realbotix App, or ask us to delete all of your Vinci data by contacting us at contact@realbotix.com.

We do not actively monitor Vinci data or share it with anyone. If you give us access to your Echo for maintenance or repairs, our technicians may be able to see the data stored on it, and will use it only to diagnose and fix the problem.

If you use Vinci, you are responsible for telling the people Echo interacts with that it uses cameras and recognition, and for obtaining their consent where the law requires it, including under biometric privacy laws such as those in Illinois, Texas, and Washington.

Realbotix does not record or store your conversations; your conversation history stays on your Echo and paired device, as described in the Realbotix App and Ask Aria section.

We use your information to:

• Respond to your requests and inquiries.
• Manage your reservation, send you invoices for your payments, and remind you when they’re due.
• Provide, operate, and support the Realbotix App and Echo.
• Improve our website and services.
• Send you promotional materials, updates, and newsletters (if you opt in).
• Comply with applicable laws, enforce our Terms of Service, and protect against fraud and abuse.

If you opt in, for example when you sign up for our newsletter, joined our waitlist, or at checkout, we may send you newsletters, promotional emails, and updates about our products and services, which we deliver using third-party email service providers (Resend and Mailchimp). Every marketing email includes an unsubscribe link and our physical mailing address. You can opt out of marketing emails at any time by clicking the unsubscribe link in any such email, or by contacting us at contact@realbotix.com. Opting out of marketing communications will not affect service-related messages, such as responses to your inquiries or updates about your reservation.

Cookies are small files that a website stores in your browser. Our website uses them, and similar storage in your browser, for two purposes:

• Analytics: Google Analytics helps us understand how our website is used, such as which pages are visited, how visitors found us (for example, from a social media post, an ad, or an email), what they click, roughly where they are located, and what device and browser they use. Its cookies recognize your browser across visits and connect a visit to our website with a visit to our online store. We also use Google signals, which lets Google associate this information with the Google accounts of signed-in users who have allowed ad personalization, so we can see aggregated reports about our visitors, such as age ranges and interests, and count people who use more than one device.
• Advertising: the Meta Pixel and the LinkedIn Insight Tag tell Meta (Facebook and Instagram) and LinkedIn about visits to our website and the pages you view, so we can measure our ads and show them to people who have visited us. If you arrive from an ad, the link may carry the ad platform’s click ID; we pass it on to our online store so the ad can be credited.

Your choices: In the European Economic Area, the United Kingdom, and Switzerland, we ask for your consent before using analytics or advertising cookies. Elsewhere, they are on unless you turn them off. You can change your choice at any time with “Your Privacy Choices” at the bottom of any page of our website. If your browser sends a Global Privacy Control signal, we turn off analytics cookies and advertising on that browser automatically.

When analytics cookies are off, Google Analytics still receives limited measurements without cookies, such as that a page was viewed, which don’t recognize your browser across visits. Google may use them to estimate our overall traffic. We also use Vercel Web Analytics, which counts visits to our website without cookies and doesn’t identify you.

The cookies and browser storage our website uses:

• _ga, _ga_[ID] (Google Analytics, analytics): recognize your browser and keep track of your visit; kept up to 2 years.
• _fbp, _fbc (Meta, advertising): recognize your browser and remember the Meta ad you clicked; kept up to 90 days.
• li_fat_id, bcookie, lidc, UserMatchHistory, AnalyticsSyncHistory (LinkedIn, advertising): recognize your browser, match visits to LinkedIn members, and measure our ads; kept from 1 day to 1 year.
• rbx-consent (Realbotix, necessary): remembers your cookie choices; kept until you change them or clear your browser data.
• rbx-campaign (Realbotix, necessary): keeps the name of the campaign or ad that brought you to our website, so it reaches our online store if you make a reservation; it contains nothing that identifies you and is deleted when you close the browser tab.

Our online store, operated by Shopify, uses cookies to run checkout, governed by Shopify’s privacy policy, and offers its own cookie choices. The store uses Google Analytics to measure store visits and reservations, and also uses Shopify’s Facebook and Instagram integration, which sends Meta information about store activity, such as the pages you view and reservations, along with hashed contact details like your email address, so we can measure our ads and show them to people who have visited us. You can opt out as described in Your rights.

You can also opt out of Google Analytics on every website by installing Google’s Google Analytics opt-out browser add-on, and control cookies in your browser settings, though blocking them may affect how the store works.

We do not sell your personal information for money or rent it to anyone. We may share information with:

• Service providers: third-party vendors who help us operate our website, communicate with you, and deliver our products and services, such as our hosting provider (Vercel), website analytics providers (Google and Vercel), online store and payment provider (Shopify), invoicing provider (QuickBooks, by Intuit), shipping carriers that deliver Echo, email service providers (Resend and Mailchimp), and the AI service providers that process conversations in real time so that Echo and the Realbotix App can respond (OpenAI, which generates responses, and Microsoft Azure, which generates voices), and, for Ask Aria, ElevenLabs, which turns speech into text and generates Aria’s voice. They may use the information only to provide services to us.
• Analytics and advertising partners: Google, which helps us understand how our website and online store are used; Meta, which helps us measure and show our ads, using information about activity on our website and online store and hashed contact details shared from the store; and LinkedIn, which helps us measure and show our ads, using information about activity on our website. Some U.S. state laws treat this kind of sharing as “selling” or “sharing” personal information. You can opt out, as described in Your rights.
• Legal and regulatory authorities: when required by law, subpoena, or government request, or to protect our rights or the safety of others.
• Business transfers: if Realbotix is merged, acquired, restructured, or sold in whole or in part, your information may be transferred as part of that transaction.
• With your consent: when you direct or authorize us to share it.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. As a general guide:

• Reservation and contact information is kept for as long as your reservation or our relationship with you continues, and for a reasonable period afterwards for legal, tax, and fraud-prevention purposes.
• Realbotix App account information is kept for the life of your account, and you can ask us to delete it at any time.
• Vinci data is kept on your Echo and phone until you delete it, as described in the Vinci Vision System section.
• Conversation history and saved memories stay on your Echo and paired device until you delete them.
• Support communications are kept while they remain useful to help you.
• Payment records held by Shopify, QuickBooks, and our subscription payment provider are kept as required by tax and accounting law.
• Google Analytics data about how our website and online store are used is kept for 14 months.
• Information that has been aggregated or de-identified so that it no longer identifies you may be kept indefinitely.

We implement industry-standard security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, and alteration. These include access controls, encrypted transmission, and vetting of the service providers we work with. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

If we become aware of a security incident affecting your personal information, we will notify you and the relevant authorities where required by law.

Depending on your location, you may have rights over your data, including the right to:

• Access your personal information.
• Request correction or deletion of your information.
• Request a copy of your information in a portable format.
• Opt out of certain data uses or communications.
• Withdraw your consent, which may mean we can no longer provide some services.

California (CCPA/CPRA): If you are a California resident, you have the right to know what personal information we collect and how it is used; to access, delete, or correct your personal information; to limit the use of sensitive personal information; and to opt out of the sale or sharing of your personal information. We share some information from our website and online store with advertising partners for cross-context behavioral advertising, which California law treats as “sharing.” You can opt out with “Your Privacy Choices” at the bottom of our website, through the privacy choices link at the bottom of our online store, by turning on Global Privacy Control in your browser, or by emailing contact@realbotix.com. We do not knowingly sell or share the personal information of anyone under 16. We will not discriminate against you for exercising these rights.

In the past 12 months, we have collected the following categories of personal information, from the sources and for the purposes described in this policy, and disclosed them as follows:

• Identifiers, such as your name, email address, phone number, mailing address, IP address, and cookie and device IDs: collected from you and your browser; disclosed to our service providers, and shared with Google, Meta, and LinkedIn for analytics and advertising.
• Commercial information, such as your reservation, deposit, invoices, AI plan, and usage hours: collected from you and our online store; disclosed to Shopify, QuickBooks, and our payment provider, and shared with Meta from our online store for advertising.
• Internet or other electronic network activity, such as the pages you view, what you click, the campaign or ad that brought you, and your device and browser: collected from your browser; disclosed to Vercel, and shared with Google, Meta, and LinkedIn for analytics and advertising.
• Approximate location, worked out from your IP address (never your precise location): used for analytics and to decide which cookie choices apply; disclosed to Vercel and Google.
• Audio and electronic information, such as what you say to Echo, the Realbotix App, or Ask Aria: processed live by OpenAI, Microsoft Azure, and, for Ask Aria, ElevenLabs, so that they can respond; we do not store it.
• Sensitive personal information: your app sign-in details, used only to run your account, and, if you use the Vinci Vision System, biometric information, which stays on your Echo and phone and is not disclosed to anyone. We do not use sensitive personal information to infer characteristics about you.
• Inferences, such as interests and age ranges: drawn by Google, Meta, and LinkedIn from your activity if you allow advertising or analytics cookies; we see them only as aggregated reports.

We keep each category for the periods described in Data retention. We do not sell personal information for money.

Other U.S. states: Residents of Nevada, Colorado, Virginia, Connecticut, Texas, and other states with consumer privacy laws may have similar rights, which we will honor as those laws require.

To exercise any of these rights, contact us at contact@realbotix.com. We may need to verify your identity before acting on a request, and we will respond within the timeframe required by applicable law. If you are not satisfied with our response, you may be able to complain to a regulator, such as the California Privacy Protection Agency or your state attorney general.

Some browsers and extensions offer a “Do Not Track” (DNT) signal or a Global Privacy Control (GPC). Because there is no uniform industry standard for DNT, our website does not currently respond to DNT signals. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of the sale or sharing of your personal information on that browser, and our website turns off analytics cookies and advertising on it, as described in Cookies and tracking technologies.

If you are located in the European Economic Area (EEA) or the United Kingdom, the following additional information applies:

• Legal bases for processing: We process your personal information based on your consent (for example, for marketing and for analytics and advertising cookies, which you can withdraw at any time with “Your Privacy Choices”), to respond to your requests or perform a contract, and for our legitimate interests in operating and improving our website and services.
• Your rights: You have the right to access, correct, delete, restrict, or object to the processing of your personal information, the right to data portability, and the right to withdraw consent at any time.
• International transfers: Your information may be processed and stored in the United States and other countries where we or our service providers operate. Where required, we rely on safeguards such as the EU-U.S. Data Privacy Framework and its UK and Swiss extensions, under which providers such as Google, Meta, and LinkedIn are certified, and the European Commission’s Standard Contractual Clauses.
• Automated decisions and profiling: We do not make decisions that have legal or similarly significant effects on you based solely on automated processing. If you allow advertising cookies, our advertising partners may use information about your visits to build interest profiles and choose which ads to show you.
• Complaints: You have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at contact@realbotix.com.

Our website, the Realbotix App, Ask Aria, and reservations are intended for people aged 18 and over, consistent with our Terms of Service. We do not knowingly collect personal information directly from children. If you are a parent or guardian and believe your child has provided us with personal information, contact us at contact@realbotix.com and we will delete it promptly.

Customers such as schools and care providers may make Echo available to minors. Those customers are responsible for appropriate supervision and for providing any notices and obtaining any consents the law requires.

Our website may contain links to third-party websites or services that we do not operate. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

We may update this Privacy Policy periodically. The revised version takes effect once posted on this page, and the “Last updated” date above will change to reflect it. If we make material changes, we will give reasonable notice by email to the address associated with your reservation or account, on our website, or by other reasonable means.

If you have any questions about this Privacy Policy, please contact us at:

Realbotix LLC
contact@realbotix.com
5725 South Valley View Blvd Suite 7
Las Vegas, NV 89118, USA